Czech Speaking Technical Support for Customers - Remote in Greece

Exciting opportunity for a Czech Speaking Technical Support Specialist to join Patrique Mercier Recruitment JP! This remote position allows you to work from the comfort of your home while being based in beautiful Greece. In this role, you will provide exceptional technical support to Czech-speaking customers, assisting them with inquiries and issues related to our innovative technology products and services. With a focus on customer satisfaction, you'll employ your problem-solving skills and technical knowledge to ensure a seamless experience for our clients.

Responsibilities

• Deliver outstanding technical support to Czech-speaking customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to the company’s products efficiently.
• Document customer interactions and technical problems accurately in the CRM system.
• Collaborate with cross-functional teams to address complex technical concerns.
• Stay up-to-date with product knowledge and participate in ongoing training to improve skills.
• Gather customer feedback to identify areas for improvement in support processes.
• Assist in onboarding and training new team members as needed.

• Fluency in Czech and English, both written and spoken.
• Strong technical aptitude and troubleshooting skills.
• Excellent communication and customer service capabilities.
• Prior experience in technical support or IT is preferred but not essential.
• Proficient in using CRM systems and other customer support tools.
• Ability to learn and adapt to new technologies quickly.
• Self-motivated and capable of working independently in a remote setting.