ServiceNow Developer (Remote - Mexico Only)

About Scalepex

Scalepex is a dynamic services firm specializing in providing nearshore solutions for premium brands like Nike, Pepsi, Toyota, Virgin, and Walgreens.

Our mission is to connect prominent market leaders with top-tier professionals from around the world, fostering collaboration, efficiency, and growth.

Role Overview

As a ServiceNow Developer at Scalepex, you will play a pivotal role in designing, developing, and implementing ServiceNow solutions that align with our clients' business objectives. You will collaborate with cross-functional teams to deliver high-quality, scalable, and maintainable solutions in a fully remote environment.

Key Responsibilities

• Design & Development: Customize and configure ServiceNow applications and modules, including Incident, Problem, Change, Knowledge, and Service Catalog.
• Integration: Develop and maintain integrations between ServiceNow and other systems using REST/SOAP APIs.
• Workflow Automation: Create and manage workflows, business rules, UI policies, and client scripts to automate processes.
• Testing & Deployment: Conduct unit testing and support system testing and deployment activities.
• Documentation: Maintain comprehensive documentation for configurations, customizations, and processes.
• Collaboration: Work closely with stakeholders to gather requirements and provide technical solutions.

Qualifications

• Experience: Minimum of 3 years of hands-on experience as a ServiceNow Developer.
• Technical Skills:
• Proficient in JavaScript, HTML, CSS, and ServiceNow's proprietary scripting languages.
• Experience with ServiceNow modules such as ITSM, ITOM, and CMDB.
• Familiarity with ServiceNow IntegrationHub and Flow Designer.
• Certifications: ServiceNow Certified System Administrator (CSA) is required; additional certifications are a plus.
• Soft Skills:
• Strong problem-solving and analytical skills.
• Excellent communication skills in English.
• Ability to work independently in a remote setting.

Preferred Qualifications

• Experience with Agile/Scrum methodologies.
• Familiarity with ITIL processes and best practices.
• Knowledge of ServiceNow Performance Analytics and Reporting.
• Experience in developing custom applications on the ServiceNow platform.