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Service Recovery Operations Assistant

Ninja Van
Singapore, Singapore
•On-site•
Full-time
•
Posted almost 5 years ago
Operations
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Job Description

The Service Recovery Assistant is responsible to resolve and rectify issues with parcels that fall under the Service Recovery department.

Responsibilities

Responsibilities

  • Reporting to clients about issues with parcels (missing, damaged, inaccurate info, etc)
  • Investigate issues and liaise closely with other departments to assess and resolve them, you may be required to handle parcels
  • Identify service lapses and proactively engage clients to rectify the issues
  • Work with internal stakeholders to recognize and resolve daily operational issues
  • Handle complaints, provide appropriate solutions and alternatives within appropriate time frame while maintaining excellent service level standards
  • Repacking and repackaging of damaged parcels when required
  • Ensure work processes and KPIS are followed and met
  • Any other ad-hoc duties as assigned

    • Requirements

    Requirements

  • MS-Office & Zendesk (will be an advantage)
  • Able to work in a fast-paced environment; manage enquiries and feedbacks with tact and professionalism
  • Be resourceful and resolve challenges arising from daily operations
  • Preferably with experience in a customer service or logistics frontline role
  • Comfortable working in a warehouse environment

    • Ready to Apply?

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