Senior Network Operations Engineer

On-site

Posted about 10 hours ago

Operations

AI summary

The Senior Network Operations Engineer will deploy, manage, and improve Megaport's global network infrastructure, focusing on operations excellence, automation, and customer experience. This role requires collaborating with various teams to enhance network capacity and availability.

Eligible from: Unclear

Job Description

The Role

The Senior Network Operations Engineer is responsible for the deployment, operations, and continuous improvement of Megaport’s global network infrastructure. This role plays a critical part in building, expanding, and maintaining highly scalable, reliable, and resilient network services that customers depend on.

Working closely with Network Architects, Infrastructure, and Customer Support teams, you will contribute to expanding the global network footprint, increasing capacity, and ensuring operational excellence across the infrastructure.

This role requires strong expertise in large-scale network deployments, network operations, and troubleshooting, with a focus on automation, performance optimisation, and customer experience.

You will collaborate with global stakeholders, data centre providers, and carriers to deliver new infrastructure, resolve complex network challenges, and maintain high network availability.

This is not an entry-level role. Candidates must have 3+ years of similar CORE network engineering experience within the network services industry.

Responsibilities

What You’ll Be Doing

Design, analyse, test, and deploy new network sites and infrastructure.

Plan and execute network deployments and upgrades.

Plan and execute data centre onboarding, PoP deployments, and network equipment installations.

Configure and deploy enterprise networking equipment (Cisco and Juniper) via secure remote methods.

Design, implement, and test Cloud On-Ramp connectivity with providers such as AWS, Azure, and Oracle.

Design, implement, and validate global network circuits.

Operate and maintain the next-generation global network infrastructure.

Provide Level 3 escalation support for major network incidents and customer-impacting issues.

Support Network Operations Centre (NOC) teams during incident mitigation and troubleshooting.

Identify the root causes of network issues and implement preventive measures.

Document operational procedures and completed work in internal systems.

Actively monitor, plan and execute network capacity management initiatives.

Support network risk management and resilience improvements.

Identify opportunities to redesign the network to optimise performance, scalability, and cost efficiency.

Execute assigned procurement activities to ensure adherence to network design standards.

Perform carrier and vendor technical analysis.

Manage assigned network deployment and infrastructure projects end-to-end.

Coordinate with engineering, deployment, and operations teams to ensure successful delivery.

Provide regular reporting on network performance, deployments, and infrastructure growth.

Contribute to technical documentation, SOPs, and operational processes.

Provide mentorship and technical guidance to junior engineers and operations teams.

Contribute to the development of training materials for Network Operations staff.

Act as a senior technical escalation point for complex infrastructure issues.

Work closely with other departments across Megaport (e.g., Network/Infrastructure, Engineering, Procurement/Suppliers as relevant) to achieve shared business goals.

Enhance integration between Megaport teams to reduce resolution times, enhance accountability, and improve customer outcomes.

Advocate for the customer internally by turning feedback and recurring issues into clear, prioritised improvement initiatives.

What We Are Looking For

6+ years of experience working with large-scale network deployments and operations

Strong experience with routing and MPLS technologies, including BGP, ISIS, MPLS Traffic Engineering, and MPLS L2/L3 VPN

Production experience with Juniper and Cisco network platforms

Experience deploying and troubleshooting data centre network infrastructure

Experience working with fibre optic technologies and DWDM environments

Familiarity with cloud networking and SDN concepts

Experience with Python, Perl, Linux environments or similar scripting languages is highly desirable

Strong analytical and troubleshooting abilities

Excellent written and verbal communication skills

Strong attention to detail and organisational skills

Ability to work independently and across distributed teams

Proactive and self-motivated with a continuous improvement mindset

Strong focus on delivering an excellent customer experience

Team Fit

Able to work autonomously within a globally dispersed team environment, managing competing priorities with minimal supervision.

Strong work ethic, reliable follow-through, and consistent accountability for outcomes.

Team player who enjoys collaboration, contributes ideas, and is comfortable mentoring and coaching others.

Passion for innovation and technology, with an interest in staying current across evolving ISP and cloud landscapes.

Planning & Project Delivery

Strong organisation and prioritisation skills; effectively plans and manages workload in a fast-paced operational environment.

Exposure to running projects effectively is essential (driving initiatives across process, tooling, reporting, service improvements, or training uplift).

What We Offer

*Subject to the internal policies of Megaport, which may be updated from time to time*:

Family health insurance according to company policy

A motivated team combining industry experts and emerging talent.

Recognition programs – including Legend and Kudos Awards.

Working Conditions, Location and Hours

Full-time office-based role, at our Gurugram office

The working day is 8 hours, and the working week is 40 hours.

Working visits to the Locations which are under your responsibility for meeting partners, vendors, team, checking the quality of the network

90-day notice period for resignation after the trial period

Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies.

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About the job

Posted on: Aug 26, 2026
Job type: Full-time
Location: GurugramOn-site

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Senior Network Operations Engineer

AI summary

Job Description

Responsibilities

What You’ll Be Doing

What We Are Looking For

Team Fit

What We Offer

Working Conditions, Location and Hours

Ready to Apply?

About the job

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