Director - Finance Systems

The Director - Finance Systems leads the strategy, delivery and ongoing operation of the organisation's financial systems landscape, with Dynamics 365 Finance & Operations at its core. The role owns the finance systems roadmap, leads and develops a team of systems professionals, and manages the vendor and partner ecosystem that supports it.

The successful candidate combines deep ERP expertise with proven people leadership, strong commercial and vendor management capability, and a commitment to continuous improvement. They will be accountable for the efficiency, accuracy, security and scalability of the financial systems that underpin the organisation's operations and decision-making.

Team Leadership & Development

Lead, manage and develop the Finance Systems team, including specialists, administrators, developers and contractors, fostering a high-performing, accountable and collaborative culture.  

Define team structure, roles and capability requirements to support both business-as-usual operations and the project portfolio, and lead recruitment to build the team accordingly.  

Set clear objectives, conduct regular one-on-ones and performance reviews, and address performance issues promptly and constructively.  

Coach and mentor team members, identify development and certification pathways, and support career progression and succession planning.  

Balance team capacity across support, enhancements and project delivery, making prioritisation decisions transparently and in consultation with stakeholders.  

Manage blended teams of internal staff, contractors and offshore or partner resources, ensuring consistent standards, knowledge transfer and reduced key-person dependency.

Strategy & Governance

Contribute to the finance systems strategy and multi-year roadmap, aligned with organisational priorities and growth plans.  

Monitor the finance systems budget, including licensing, vendor services, headcount and project costs.  

Establish and maintain governance frameworks for change management, release management, access control and system documentation.  

Report on system performance, project status, risks and team outcomes to senior leadership.

Dynamics 365 Management

Oversee the management, configuration and customisation of Dynamics 365 Finance & Operations modules to meet the evolving needs of the organisation. 

Partner with internal stakeholders to understand business requirements and ensure they are translated into effective, sustainable system solutions.  

Ensure regular system audits are conducted to maintain data integrity, security and compliance with regulatory and internal control standards.  

Oversee integrations between Dynamics 365 and adjacent finance, HR, data and reporting platforms.

Project Management

Own the financial systems project portfolio from initiation through to completion, ensuring delivery against timelines, budgets and quality standards.  

Ensure comprehensive project plans are in place, including resource allocation, risk management and communication strategies.  

Lead cross-functional teams and external vendors to achieve project objectives, escalating and resolving issues as required.

Vendor Management

Serve as the senior point of contact and escalation for third-party vendors and implementation partners providing financial systems solutions.  

Evaluate vendor performance, negotiate and manage contracts, and maintain vendor relationships to ensure alignment with organisational goals and service level agreements.  

Monitor industry trends and emerging technologies to identify vendors and solutions that could enhance the financial systems landscape.

Continuous Improvement

Proactively identify opportunities to streamline processes, optimise workflows and enhance system functionality to drive efficiency and improve decision-making. 

Embed best practices and industry standards for financial systems management, drawing on insights from benchmarking and peer organisations.  

Ensure effective user training and ongoing support programs are in place to maximise system utilisation and user proficiency.