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Senior Enterprise Account Manager

frontify
London Area
•On-site•
Full-time
•
Posted 3 months ago
Sales
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Job Description

Your mission
 
As a strategic Account Manager focused on the EMEA market, your core responsibility is to develop and strengthen relationships with Frontify’s most valued enterprise customers across Europe. The role positions you as a trusted advisor who guides clients toward their brand-management goals, uncovers new growth opportunities, and fosters long-term success with Frontify. It blends strategic relationship management, commercial expertise, and a consultative mindset to drive expansion.
 

Responsibilities

Your responsibilities

  • Own expansion and renewal-based targets, with more of a focus on upsells/cross-sells. 
  • Manage a portfolio of enterprise customers across EMEA, driving revenue growth and retention. 
  • Develop strategic account plans that align customer priorities with Frontify’s platform capabilities and business objectives.
  • Build and maintain strong relationships with key stakeholders— from operational users to C-level executives.
  • Identify and lead expansion opportunities across business units and brands using a value-driven, consultative approach.
  • Negotiate expansions with a focus on long-term partnership health and sustainable growth.
  • Collaborate closely with Customer Success, Sales, Marketing, and Product teams to deliver seamless customer experiences.
  • Share customer insights to influence Frontify’s roadmap and help evolve our enterprise account management practices.

    • Your story

  • You can work in a hybrid format where you’re able to work on-site in our London office twice a week. 
  • You bring 4-6+ years of B2B SaaS experience in enterprise account management or sales.
  • You have a proven record of success managing and expanding large, complex customer relationships within the EMEA market.
  • You’re interested in working with enterprise marketing, brand, or creative technology solutions.
  • You build strong, trust-based relationships with senior stakeholders, including VP- and C-level decision-makers.
  • You combine strategic thinking with commercial acumen and a deep focus on customer value.
  • You operate comfortably and autonomously in a specialized, high-expectation environment, taking ownership of complex workflows and driving initiatives forward with minimal oversight.
  • You thrive in collaborative environments, partnering seamlessly with Product, Marketing, and Customer Success teams to deliver cohesive customer outcomes.

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