Senior Director, Platform Software Engineering - Remote

We're looking for a Senior Director, Platform Product Engineering to lead the vision, strategy, and development of our Agentic Service Catalog, a platform that helps employees and teams achieve outcomes more easily by connecting people, processes, data, automation, and AI.

This is a unique role that combines product leadership with hands-on engineering. You'll define the product direction, work with business and technical partners, and help build the platform. You'll lead a team while remaining involved in architecture, coding, integrations, and AI-powered experiences.

Reporting to the Vice President of Intelligent Automation & Data Platforms, you'll help shape how users work with technology across the organization.

Lead Product

• Lead the product vision, roadmap, priorities, and success metrics for the Service Catalog platform.
• Translate our needs and user feedback into product enhancements and new capabilities.

Build the Platform

• Contribute directly to the development of the platform.
• Review and write production-quality code across front-end applications, APIs, integrations, workflows, and AI-powered features.
• Partner with architects and engineers to create scalable, secure, and maintainable solutions.
• Prototype new ideas and help turn successful concepts into production-ready capabilities.

Shape AI-Powered Experiences

• Identify opportunities where AI can improve user experiences and outcomes.
• Help design intelligent capabilities such as recommendations, workflow assistance, decision support, and contextual guidance.
• Define how AI works with users, including transparency, approvals, explanations, and human oversight.
• Ensure AI solutions are safe, responsible, and aligned with our requirements.

Measure Success

• Define and track important product metrics, including adoption, user satisfaction, workflow completion, operational efficiency, and revenue .
• Improve the platform based on data, customer feedback, and evolving our needs.

What We're Looking For

• Experience leading both product strategy and software engineering teams.
• Full-stack development background with experience building scalable platforms and APIs.
• Experience working with AI-enabled products, automation, and modern cloud technologies.
• Translate complex technical concepts into simple, user-focused solutions.

• 8+ years of people leadership and management experience.
• 8+ years of experience building and delivering platform-based software products.
• Bachelor's degree in Computer Science or equivalent practical experience.
• Turn complex challenges into clear product strategies, roadmaps, and user-focused solutions.
• Hands-on software engineering experience with modern web applications, APIs, integrations, and workflow platforms.
• Experience developing across both front-end and back-end technologies, such as React, TypeScript, Python, or similar modern technology stacks.
• Experience designing and integrating APIs and connecting multiple systems into seamless user experiences.
• Experience applying AI, machine learning, large language models (LLMs), automation, or intelligent workflow technologies to solve business problems.
• Comfortable leading engineering teams while remaining involved in architecture, design reviews, and hands-on development.