Senior Customer Relationship Manager, Digital Audiences (R-19362)

The Customer Relationship team is accountable for the retention and growth of revenue across agency-led accounts—and in some cases direct advertisers—by deepening platform usage, expanding data adoption, and identifying incremental growth opportunities aligned to client marketing objectives.

 

The Senior Customer Relationship Manager is responsible for driving complex, multi‑dimensional revenue growth while shaping long‑term client strategy across high‑value accounts. This role operates as a senior strategic relationship manager, adept at navigating complexity, influencing senior stakeholders, and leading comprehensive strategic planning efforts. 

Owns top‑tier or highly complex accounts with full autonomy, navigating multiple buying centers, senior agency leadership, and cross‑market or cross-platform strategies.

Develop and execute long-range account strategies that align with client business goals and drive sustainable, multi-dimensional revenue growth.

Lead high‑stakes, executive‑level conversations and negotiations, influencing senior agency and client leadership to advance partnership priorities.

Identify non-obvious growth opportunities, including cross-solution expansion, new platform integrations, and strategic pilot initiatives.

Delivers significant revenue expansion across strategic, high-value accounts.

Represent client perspectives to influence product positioning and roadmap adoption.

Mentors junior level team members, elevating account management standards and contributing to overall team effectiveness.

Plays a key, visible role in supporting new business development and leading complex strategic pitches.

Carry out regular account management activity to “Protect” existing accounts. Proactively identify accounts at risk of churn and implement retention strategies.

Additional duties as assigned. 

Bachelor's Degree Required

Minimum of 8 years prior experience in Corporate / B2B sales / new business development / client relationship management

Proven experience in digital advertising, audience data, AdTech, or media sales.

Executive relationship mastery, with the ability to build trust, credibility, and long‑term partnership with senior‑level client stakeholders.

Strong strategic thinking and planning. Ability to apply forward‑looking judgment to shape multi‑year client strategies and guide complex decision pathways.

High‑level commercial insight, evaluating market dynamics, client business models, and emerging opportunities to drive multi‑dimensional revenue growth.

Strong consultative selling skills. Ability to frame problems effectively, proposing strategic solutions, and guiding clients toward transformational initiatives.

Advanced communication and negotiation skills, delivering clear, persuasive recommendations and navigating high‑stakes conversations with confidence.

Analytical and insights‑driven thinking, using data and client feedback to shape strategic recommendations and influence product roadmap decisions.

Leadership and mentoring capability, fostering skill development, elevating team standards, and modeling best‑in‑class account management practices.

Cross‑functional collaboration, aligning Sales, Product, and operational teams to execute cohesive strategies and support complex client needs.

Proficiency in Microsoft Office Suite skills.

Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

Where applicable, fluency in English and languages relevant to the working market.