Senior BPO Manager - Finance

Hybrid

Posted 4 months ago

Finance

Job Description

About The Role:

We are looking for a Senior BPO Manager to join our Finance department, taking full ownership of sourcing, onboarding and managing outsourced Finance and Accounting operations across all our regions - EMEA, Americas and APAC.

In this role, you will be responsible for managing external accounting partners, ensuring high-quality service delivery, regulatory compliance, and strong performance against agreed KPIs and SLAs, whilst driving continuous improvement initiatives to ensure Partners’ performance and that we are a better partner ourselves.

Responsibilities

What You'll Do:

Manage and oversee outsourced accounting services and service providers.

Ensure compliance with EU regulations and internal governance standards.

Lead onboarding projects for new BPO/Outsourcing partners whilst executing Third-Party Risk Assessments for all new partner integrations and existing partners reassessments.

Conduct regular service review meetings, monthly/quarterly business reviews, and other strategic meetings to assess performance, align on objectives, and monitor contractual and regulatory obligations.

Define, implement, and monitor KPIs and SLAs.

Track BPO/Outsourcing partners' performance, owning data analytics for quality, cost, and efficiency metrics.

Drive continuous improvement initiatives to improve quality and optimize costs, together with detecting outsourcing opportunities within Emma’s Finance department.

Act as the main point of contact between Emma and external accounting providers.

Who We're Looking For:

You have a Bachelor's/Master’s Degree.

You bring 7+ years of professional experience, with a track record in BPO/Vendor management across multiple regions, from Customer Service to Finance Operations.

You possess strong experience in external stakeholder management and feel comfortable with Project Management responsibilities.

You have advanced proficiency in Microsoft Excel - Power Query, Power BI, or Tableau is a plus.

You have a hands-on mentality, strong analytical thinking, and excellent problem-solving abilities.

Excellent communication skills in English, both written and verbal.

What We Offer:

Responsibility and decision-making authority from your first day

The opportunity to work on challenging tasks that contribute to your professional growth

Work independently and as part of a dedicated, international team

Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year)

22 remote days per quarter policy, with offices in Parque das Nações, Lisbon.

Work with and learn from experts in diverse fields

Get to know your team members at our exciting company events

Working from a pet-friendly office

Ready to Apply?

Take the next step in your career journey

Apply Now

About the job

Posted on: Jul 6, 2026
Job type: Full-time
Location: LisbonHybrid

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Senior BPO Manager - Finance

Job Description

About The Role:

Responsibilities

What You'll Do:

Who We're Looking For:

What We Offer:

Ready to Apply?

About the job

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