Sales Supervisor, SMB (R-19876)

On-site

Posted 18 days ago

AI summary

The Sales Supervisor will lead an Inside Sales team focused on selling products and services to small, micro, and medium businesses, managing revenues through renewals and new customer acquisition.

Eligible from: Unclear

Job Description

The Inside Sales / SMB sales function is responsible for selling the Company’s products and services to new and existing clients by developing or expanding business significantly within small, micro and medium segments and will have a major impact on the Company’s long-term success. The team will be responsible for maintaining and growing the revenue stream through renewal management, cross-sell, up-sell, win-back and new customer acquisition as required.

This role is responsible to supervise, coach and monitor a sales team within the Inside Sales / SMB sales channel.

Responsibilities

Essential Key Responsibilities

Lead, mentor, and motivate a team of inside sales representatives to achieve and exceed sales targets.

Monitor sales metrics and performance indicators to identify areas for improvement and implement corrective actions as needed.

Conduct regular performance evaluations and provide constructive feedback to team members.

Develop and maintain an active pipeline of forecasted sales to meet team quota objectives.

Grow the revenue stream by identifying new logo opportunities, win-back opportunities and close crosssell opportunities for the team to execute.

Managing the renewal process for small to medium businesses.

Providing support to the team and customers by helping to resolve complex contract or usage queries and invoice disputes.

Effectively and powerfully communicate the value proposition to the team and prospective customers through a consultative process to ensure customer growth.

Manage regular account management activities to “Protect” existing accounts. Proactively identify accounts at risk of churn and implement retention strategies.

Maintain consistent and accurate data in relevant CRM software (e.g. SFDC) to support forecasting.

Additional duties as assigned.

Education and Experience

Bachelor's Degree

Preferred 0 to 3 years

Essential Skills and/or Certifications

At least 5 years experience within Inside Sales with a minimum of 2 years in a supervisory role preferred

Proven success in B2B sales and account management experience an advantage

Industry experience in consulting, technology verticals and SMB segment knowledge preferred

Leadership, coaching and strategic planning skills

Strong phone presence with active listening, negotiation and closing skills

Excellent verbal and written communication

Possesses excellent industry-leading sales methodology, CRM software (e.g., SFDC) and Microsoft Office Suite skills

Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

Where applicable, fluency in English and languages relevant to the working market.

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About the job

Posted on: Oct 19, 2026
Job type: Full-time
Location: Vienna - AustriaOn-site

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Sales Supervisor, SMB (R-19876)

AI summary

Job Description

Responsibilities

Essential Key Responsibilities

Education and Experience

Essential Skills and/or Certifications

Ready to Apply?

About the job

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