Sales Operations, Estimator

The Estimator, Sales Operations leads improvements in our sales quotation process by shaping high-quality customer outcomes, turning warm leads and complex technical inputs into clear, accurate, and commercially sound estimates. Working from architectural and technical drawings, the role develops well-defined scopes of work, with assumptions, exclusions, and contingencies clearly articulated. By supporting a clear transition from quote to signed order and coordinating handover to the Deployment team, the role helps minimise commercial and delivery risk across the lead-to-order process. Close collaboration with Engineering and Design ensures technical requirements are appropriately considered and reflected within the quoted scope.

Convert customer enquiries and warm leads into accurate, compliant, and margin-aware quotations aligned to commercial practices

Act as the primary owner of quotation-related transactions, ensuring customer requirements are correctly interpreted and documented

Ensure estimates are technically sound, commercially viable, and ready for progression to sales order creation

Produce well-defined scopes of work, clearly articulating assumptions, exclusions, contingencies, and non-standard requirements

Ensure scope clarity supports a smooth transition from estimate to production and installation

Proactively identify and mitigate commercial, technical, and delivery risks during the estimation phase

Partner closely with Engineering and Hardware Design to scope, cost, and validate new or complex customer requirements

Serve as the primary escalation point for pre-sales enquiries requiring commercial or technical clarification

Support confident and timely decision-making by resolving ambiguities in customer requirements early

Act as the primary contact for order intake during the estimation and pre-sales phase

Partner with Sales Operations, Order Management, and Deployment teams to ensure sales order data is accurate and complete for handover

Contribute to process automation and best-practice initiatives with Sales Ops and Account Management to improve customer experience

Diploma or equivalent qualification in a relevant technical or commercial discipline, or equivalent practical experience

3–5 years’ experience in estimating, pre-sales, or commercial quotation roles within project-based environments

Technical and commercial understanding of signage solutions

Demonstrated experience interpreting tender, architectural, and construction drawings

Proven estimating accuracy and sound commercial judgement

Experience using estimating, quoting, or ERP systems

Proficiency in Microsoft Office, particularly Excel

Experience working in cross-functional, matrixed environments and navigating competing stakeholder requirements