Retail Performance Lead

Emma Sleep Company
Hybrid
Posted 2 days ago
Offline Europe

AI summary

You will lead and support Store Managers across three markets, focusing on enhancing store profitability, developing team members, and improving operational processes for better sales and customer experience.

Eligible from: Unclear

Job Description

We are seeking a passionate and results-driven Team Lead Store Management to oversee and guide Store Managers across 3 markets. In this pivotal role, you will ensure optimal store profitability, foster people development, and drive seamless operational processes to achieve outstanding sales performance and customer experience.

Responsibilities

What are you looking for:

  • Be responsible for our Store Management, team ensuring strong people leadership, clear priorities, and consistent execution across 8 stores in 3 markets (Portugal, Spain and UK)
  • Directly manage Store Managers across UK locations and lead the Iberia Regional Manager to drive store performance, engagement, and operational excellence across all markets.
  • Drive retail performance across markets (sales, conversion, customer experience, cost efficiency) and steer improvement actions together with Regional Managers and Store Managers
  • Ensure retail standards, processes, and ways of working are clearly defined and consistently applied across stores
  • Act as a key link between Retail Ops, HQ teams, and store leadership to ensure alignment and smooth execution
  • Support new store openings, ramp-ups, and stabilization phases from an operational and leadership perspective
  • Track KPIs, analyze trends, and use data to guide discussions, priorities, and decision-making
  • Contribute to building a strong, scalable retail leadership culture focused on accountability, clarity, and customer experience
  • Who we´re looking for:

  • You have experience in multi-store retail operations or regional retail roles
  • You have people leadership experience, ideally leading Team Leads, Area Managers, or similar roles
  • You are comfortable managing performance through others, not just directly
  • You’re structured, data-aware, and confident working with KPIs and operational metrics
  • You work well cross-functionally and can influence stakeholders without relying on hierarchy
  • You’re hands-on, pragmatic, and comfortable in a scaling environment
  • You’re fluent in English; French is a plus
  • You’re open to occasional travel
  • What we offer:

  • Pet-friendly office environment.
  • Discounts on our products.
  • Health insurance, including dental.
  • 24 vacation days.
  • A multicultural and international work environment.
  • Company events that are actually enjoyable and build meaningful connections.
  • Ownership, trust, and support from day one to grow your career.
  • Ready to Apply?

    Take the next step in your career journey

    Apply Now

    About the job

    Posted on
    Aug 19, 2026
    Job type
    Full-time
    Location
    LisbonHybrid

    Explore more

    Browse more jobs like this

    Work arrangement

    Disclaimer: Real Jobs From Anywhere is an independent platform dedicated to providing information about job openings. We are not affiliated with, nor do we represent, any company, agency, or agent mentioned in the job listings. Please refer to our Terms of Services for further details.