Remote Technical Support Representative Role for Italian Speakers in Greece

Join Patrique Mercier Recruitment JP as a Remote Technical Support Representative focusing on Italian-speaking clients located in Greece!

This unique role offers you the flexibility to work remotely while also being part of a vibrant team located in Greece. In this position, you'll assist Italian-speaking customers with support related to innovative AI technology products and services. Your expertise will play a crucial role in troubleshooting problems and providing exceptional service to help customers maximize their experience with our cutting-edge solutions. If you have a passion for technology and providing outstanding customer support, we want to hear from you!

Responsibilities

• Provide high-quality remote technical support to Italian-speaking customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to AI products and services efficiently.
• Document customer interactions and technical issues accurately in the CRM system.
• Collaborate with engineering teams to escalate and resolve complex technical problems.
• Participate in ongoing training to enhance your product knowledge and support skills.
• Offer feedback on customer interactions to improve the overall support process and customer satisfaction.
• Assist in onboarding new team members as necessary.

• Fluency in Italian and English, both written and spoken.
• Strong technical aptitude and problem-solving skills.
• Excellent communication and customer service abilities.
• Prior experience in technical support or a related field is beneficial but not mandatory.
• Ability to learn quickly and adapt to new technologies.
• A collaborative mindset with a genuine desire to help others.
• Availability to work remotely while being part of a team based in Greece.