Recovery Operation Associate

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Recovery Operation Associate is in charge of investigation and resolving problematic parcels that prevents delivery completion and ensures a timely and accurate resolution.

Main Duties

1. Organizes and handles recovery parcels in the warehouse

2. Investigates problematic parcels and ensures resolution

3. Maintains and updates inventory of parcels

Qualifications:

• At least six (6) months to one (1) year of experience in logistics, warehousing, recovery operations, inventory control, or claims processing is preferred.

• Experience in e-commerce logistics or last-mile operations is an advantage.

• Knowledge of inventory management and warehouse operations.

• Proficient in Google Workspace (Google Sheets, Google Forms, Google Chat) and Microsoft Office applications.

• Experience using Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or related operational systems is an advantage.