Job Description
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
Key Requirements:
- 8+ years of experience providing application support in a quick paced environment.
- Experience with cloud computing platforms (Preferably GCP)
- Strong analytical and problem-solving skills
- Solid understanding of ITSM Fundamentals.
- Ability to quickly learn new technologies.
- Experience in providing technology support for platforms running in GCP.
- Good Understanding of Java, IAM, LDAP, OKTA UID and Network concepts.
- Hands on experience in Linux, Splunk, Power BI, SQL (BigQuery) & NoSQL database, and JDBC.
- Good understanding on Data Caching technologies and Containerization in GCP.
- Exposure to ITMS tools such as ServiceNow, xMatters.
Nice to have:
Key Responsibilities:
- Lead Production Operations for a large enterprise platform running in GCP.
- Prioritize the incoming incidents and requests among the team members and ensure successful resolutions on them.
- Perform analysis on the incoming incidents/requests, identify patterns for automation and operations improvements.
- Provide hands-on Level 2/ Level 3 support for a platform running in GCP.
- Provide on-call support for any customer impacting Severity 1 or 2 incidents.
- Perform root cause analysis for any customer impacting Severity 1 or 2 incidents.
- Become an application SME and guide other team members in the platform functionalities.
- Co-Ordinate with development team and provide necessary support during deployment and ensure successful knowledge transition to Operations team on the deployments.
- Learn new technologies to support the platform, as it evolves based on the organization technology goals.
Benefits We Offer
· Generous paid time off in your first year, increasing with tenure.
· Up to 16 weeks 100% paid parental leave after one year of employment.
· Paid sick time to care for yourself or family members.
· Education assistance and extensive training resources.
· Do Good Program: Paid volunteer days & donation matching.
· Competitive 401k with company matching.
· Health & wellness benefits, including discounted Wellhub membership rates.
· Medical, dental & vision insurance for you, spouse/partner & dependents.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information.
Responsibilities
Key Responsibilities:
- Lead Production Operations for a large enterprise platform running in GCP.
- Prioritize the incoming incidents and requests among the team members and ensure successful resolutions on them.
- Perform analysis on the incoming incidents/requests, identify patterns for automation and operations improvements.
- Provide hands-on Level 2/ Level 3 support for a platform running in GCP.
- Provide on-call support for any customer impacting Severity 1 or 2 incidents.
- Perform root cause analysis for any customer impacting Severity 1 or 2 incidents.
- Become an application SME and guide other team members in the platform functionalities.
- Co-Ordinate with development team and provide necessary support during deployment and ensure successful knowledge transition to Operations team on the deployments.
- Learn new technologies to support the platform, as it evolves based on the organization technology goals.
Requirements
Key Requirements:
- 8+ years of experience providing application support in a quick paced environment.
- Experience with cloud computing platforms (Preferably GCP)
- Strong analytical and problem-solving skills
- Solid understanding of ITSM Fundamentals.
- Ability to quickly learn new technologies.
- Experience in providing technology support for platforms running in GCP.
- Good Understanding of Java, IAM, LDAP, OKTA UID and Network concepts.
- Hands on experience in Linux, Splunk, Power BI, SQL (BigQuery) & NoSQL database, and JDBC.
- Good understanding on Data Caching technologies and Containerization in GCP.
- Exposure to ITMS tools such as ServiceNow, xMatters.
Nice to have:
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