Portuguese Speaking Customer Support Specialist In Greece - Paid Relocation

Join the vibrant team at Mercier Consultancy MD as a Portuguese Speaking Customer Support Specialist, where you can work remotely from Greece with paid relocation! This role is perfect for those who are passionate about delivering outstanding customer service and are fluent in Portuguese. You will be an essential part of our support team, ensuring that our clients receive the assistance they need in a timely and efficient manner.

Key Responsibilities

• Deliver exceptional customer support to Portuguese-speaking clients through various channels, including phone, email, and chat.
• Handle inquiries and resolve issues with professionalism, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and follow up as necessary.
• Collaborate with technical teams to address any complex concerns requiring further assistance.
• Stay up-to-date with product knowledge and company policies to provide accurate support.
• Participate in training sessions to develop your skills and knowledge further.

• Fluency in Portuguese (oral and written) is essential; proficiency in English is advantageous.
• Previous experience in customer support or a similar role is preferred.
• Strong communication and interpersonal skills to effectively relate to customers.
• Excellent problem-solving capabilities with a customer-focused approach.
• Experience with CRM systems and comfort using various computer applications.
• Ability to work independently in a remote environment while remaining organized and proactive.
• A willingness to relocate to Greece with relocation support provided.