French Speaking Customer Service For Booking.com - Remote In Greece

Mercier Consultancy MD is thrilled to announce a position for French Speaking Customer Service Representatives for Booking.com, within a remote work setting based in Greece. This role is perfect for individuals who are enthusiastic about travel and hospitality and are committed to providing exceptional customer support. As a customer service representative, you will assist clients in French, helping them with their booking inquiries, modifications, and any issues they may encounter.

Key Responsibilities

• Handle customer inquiries related to bookings, cancellations, and modifications via phone, email, and live chat in French.
• Provide customers with information about accommodation options, pricing, and availability.
• Assist customers in navigating the Booking.com platform and resolving any technical issues.
• Resolve customer complaints and inquiries effectively, ensuring a positive experience.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to enhance service quality and address customer needs.
• Keep up-to-date with company policies, promotions, and travel industry trends to deliver accurate information.

• Fluency in French (both written and spoken) is essential; knowledge of English and Greek is advantageous.
• Previous experience in customer service, particularly in the travel or hospitality industry, is preferred.
• Strong communication skills and a customer-oriented attitude.
• Ability to solve problems quickly and effectively, maintaining a calm and friendly demeanor.
• Proficiency in using customer service software and CRM systems.
• Ability to work independently in a remote setting while managing time effectively.
• Willingness to work flexible hours, including evenings and weekends as needed.