Polish Customer Service Agent in Greece - Remote/On-site

Are you a fluent Polish speaker? You can now work remotely as a Polish Customer Service Agent for a multinational BPO company in Greece, where you will be able to explore Greece and work simultaneously!

Responsibilities

• Management of incoming calls and email

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team targets and case handling quotas

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Native / near native in Polish

• Good command in English

• Good MS Office skills

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Sales experience with ability to generate revenue with sales and upsell during interactions