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Operations & Control Tower Intern

Ninja Van
Subang Jaya, Selangor, Malaysia
•On-site•
Internship
•
Posted 6 months ago
Logistics+
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Job Description

Job Description
 
Operations Administration
 Support daily operational administrative tasks and documentation
 Maintain and update operational trackers, reports, and dashboards
 Ensure data accuracy across Google Sheets / Excel
 Assist with order processing, status updates, and exception tracking
 Support process documentation and continuous improvement initiatives
 
Control Tower Operations
 Monitor order flow, fulfilment, and delivery status
 Track SLA performance, missed cases, and pending breach risks
 Identify operational exceptions and escalate issues promptly
 Support daily control tower reporting and performance summaries
 Assist in coordination between operations, warehouse, and transport teams
 
General Support
 Perform data validation and basic analysis for reporting
 Prepare ad-hoc reports as required by the operations team
 Support audits, reconciliations, and operational reviews
 Assist with any other operational tasks assigned by the supervisor

Responsibilities

Job Description

  • Currently pursuing or recently completed a Diploma / Degree in:
  • Business Administration
  • Supply Chain / Logistics
  • Operations Management
  • Information Systems / Data Analytics or related fields
  • Proficient in Google Sheets / Microsoft Excel
  • Comfortable working with data, reports, and dashboards
  • Strong attention to detail and ability to follow processes
  • Good communication and coordination skills
  • Willingness to learn and take ownership of tasks

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