Nederlandse Klanten Service Agent For Mercier Consultancy In Griekenland

Mercier Consultancy MD is excited to invite applications for the position of Nederlandse Klanten Service Agent, based in Greece. This role is ideal for individuals who have a passion for customer service and are fluent in Dutch. You will be responsible for providing outstanding support to our Dutch-speaking clients, ensuring their inquiries and concerns are resolved effectively.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat.
• Address inquiries related to products and services, providing accurate and timely information.
• Resolve issues and complaints with a focus on customer satisfaction, ensuring a positive experience.
• Document customer interactions in the CRM system for tracking and follow-up purposes.
• Collaborate with team members to improve service delivery and customer experience.
• Stay knowledgeable about company policies, promotions, and product offerings to better assist customers.

• Fluency in Dutch (both written and spoken); knowledge of English or Greek is advantageous.
• Previous experience in customer service, particularly in a call center or support role.
• Excellent communication skills and a proactive approach to customer care.
• Ability to handle difficult situations with empathy and professionalism.
• Familiarity with CRM systems and basic computer applications.
• Self-motivated, reliable, and capable of working independently in a remote environment.
• A positive attitude and willingness to learn about new products and services.