Manager, Workplace Technology Services

Responsibilities:

• Lead the global Service Desk function, ensuring high-quality support, data driven service performance, and team effectiveness across regions​

Continuous Improvement & Business Partnership​

• Use data, reporting, and stakeholder feedback to drive service improvements, optimize processes, and enhance the employee technology experience. Define engagement models for escalations and act as the operational bridge between IT and senior stakeholders.

People Leadership ​

• Lead, coach, and develop the Service Desk team, fostering a high-performance, customer-focused culture while driving accountability, capability development, employee engagement, and achievement of service delivery objectives.​

End user computing and security​

• Own and continuously improve workplace technology services, employee access governance, security controls and end user computing process to support employee productivity and business operations.​

Governance, Risk & Compliance​

• Ensure service operations, technology controls, and asset management practices align with security, compliance, audit, and governance requirements.​

Asset Lifecycle Governance​

• Maintain accurate asset inventory within toolset. Ensure onboa

Capabilities:

Qualifications: