Manager, Training & Workflow Optimization

The Training & Workflow Optimization Manager oversees the development, implementation, and evaluation of training programs, including in-person, eLearning, and virtual training pre and post-live. The Workflow Manager stays up-to-date on new features in athenaOne and their applications for Privia Medical Group providers to improve or enhance workflow. The role requires day-to-day communication with other department leaders to ensure exceptional experiences for Care Centers and tangible outcomes tied to critical initiatives. This person is crucial in iterative process improvement, addressing escalations, and innovation.

• Mentor and coach a team of trainers to ensure consistent and high-quality delivery of training programs.
• Serve as the training, workflow, and configuration workstream lead for new markets and enterprise groups in established markets.
• Design, develop, and implement comprehensive training programs that meet the organization's needs.
• Evaluate and update training materials to ensure they are current and effective.
• Continue the support and development of internal athena training programs for new hires.
• Support market-based teams with issue resolution, new initiatives, and subject matter expertise
• Provide market-based teams with the direction and education needed to execute training programs through national team meetings and training.
• Acts as a SME for Privia Health's technology platform and workflows and liaison to other Privia stakeholders.
• Facilitate national training requests and resource allocation of national trainers.
• Partner with internal and external stakeholders to deliver optimal pre and post-live training experiences to Care Center providers and staff.
• Establish and maintain relationships with key stakeholders across the organization to ensure alignment and collaboration on training initiatives
• Collaborate with Clinical IT on strategic initiatives such as alpha/beta pilot opportunities, enhancement requests, and release cycles.
• Develop, lead, and execute key initiatives to operationalize key strategies through training.
• Track and report key operational and functional metrics to increase comprehension and efficiency.
• Maintains confidentiality and complies with the Health Insurance Portability and Accountability Act (HIPAA)
• Performs other duties as assigned

• Bachelor’s degree preferred or relevant necessary experience
• 3+ years experience in athenahealth
• Knowledgeable about extended medical terminology.
• Must comply with HIPAA rules and regulations

The salary range for this role is $79,000.00 to $94,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15% .The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.