Associate Director, Virtual Health

The Associate Director of Virtual Health will play a key leadership role in the development, implementation, management and oversight of virtual care services across the organization. This individual will be responsible for supporting operational excellence, driving clinical quality, enhancing patient and provider experience, and scaling innovative virtual care models. The ideal candidate brings a strong background in healthcare operations, project management, and digital healthcare delivery.

Primary Job Duties:

Strategic Planning and Business Development

• Develop and execute strategic plans to drive virtual care adoption and growth
• Support the development and management of department budgets and projections
• Support the development of scalable virtual care models that align with organizational goals and patient needs
• Serve as a thought leader and trusted advisor for clinical and operational teams to drive virtual care adoption
• Stay up-to-date and keep the organization informed on federal and state regulations and policies that impact the delivery of virtual care services, including regulatory changes related to clinical services and licensures

Operations and Project Management

• Oversee the operations of virtual health programs, ensuring efficient workflows and high-quality care deliver
• Support scheduling, staffing, and provider engagement efforts to meet service demands
• Oversee the development and management of project plans, timelines, and communication strategies for new virtual health rollouts.
• Help manage vendor relationships, technology platforms, and partnerships supporting virtual care
• Lead and support initiatives to expand access to care through innovative virtual programs
• Collaborate with clinical leadership to improve virtual workflows, training, and best practices.
• Accountable for revenue cycle management and credentialing/enrollment process and related KPI metrics
• Collaborate with cross-functional departments and key stakeholders to proactively identify operational bottlenecks, resolve issues, and secure organizational buy-in

Marketing and Reporting

• Develop strategies to enhance patient and provider engagement and adoption of virtual care services, including but not limited to marketing campaigns, meeting with practices, attending in-person conferences and retreats
• Develop, monitor, and analyze performance metrics (e.g., access, utilization, patient satisfaction) and identify areas for improvement.
• Collaborate with cross-functional teams to promote virtual care services

Clinical Performance

• Partner with Virtual Health and cross-functional Privia clinical leadership to develop, implement, and maintain evidence-based virtual care protocols, clinical guidelines, and standard operating procedures
• Direct the virtual care QA program, establishing ongoing evaluation metrics, audit workflows, and continuous improvement initiatives to maintain high standards of patient care
• Lead the clinical onboarding process for incoming providers and staff, ensuring seamless, timely credentialing, orientation, and transition into virtual practice
• Collaborate with clinical leadership to design and execute robust training curricula for both existing operations and new virtual health service lines
• Other duties as assigned

• Bachelor’s degree in healthcare administration, public health, nursing, or related field preferred; Master’s degree and Clinical Experience strongly preferred.
• 5+ years of experience in healthcare operations or digital health, including 2+ years in a leadership or management role.
• Experience in establishing a telehealth service line is strongly preferred
• Strong understanding of telehealth regulations, workflows, and technology platforms.
• Familiarity with virtual care reimbursement models and limitations
• Experience in process improvement, project management, and data-driven decision-making.
• Excellent written communication, presentation, relationship-building, and problem-solving skills.
• Proven ability to work collaboratively across clinical, technical, and operational teams.
• Experience with athenahealth EMR preferred

The salary range for this role is $115,000.00-$125,000.00 in base pay and exclusive of any bonuses or benefits  (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.