Italian Speaking IT Customer Support (Remote) - Remote in Greece

Patrique Mercier Recruitment JP is thrilled to offer a fantastic opportunity for an Italian Speaking IT Customer Support Specialist, available remotely from the beautiful country of Greece! This is an ideal position for individuals looking to blend their tech skills with customer service in a flexible work environment. As a vital member of our team, you will assist Italian-speaking customers by providing top-notch support and resolving IT-related issues efficiently.

Responsibilities

• Provide exceptional customer support to Italian-speaking clients via phone, email, and chat.
• Troubleshoot and resolve technical issues related to software, hardware, and account management.
• Educate customers on product features and best practices to enhance their experience.
• Document all interactions and resolutions in the CRM system.
• Collaborate with other teams to escalate complex issues when necessary.
• Participate in ongoing training to stay updated on products and services.
• Gather and analyze customer feedback to contribute to service improvement.

• Fluency in Italian and English, both spoken and written.
• Strong interpersonal skills with a customer-oriented mindset.
• Prior experience in IT support or customer service is preferred.
• Technical understanding of common software and systems.
• Capable of working independently while managing multiple tasks.
• Excellent problem-solving abilities and attention to detail.
• Willingness to learn and adapt within a dynamic team environment.