German Customer Care Representative

Are you always willing to go to the extra mile?

Are you capable of establishing, developing and maintaining positive business and customer relationships?

Do you want to join a rapidly growing company and kickstart your career?

ManpowerGroup Greece, on behalf of our client, one of the largest BPO companies, is looking for a German Speaking Customer Care Representative.

📌 Company’s HQ: Athens

📍 Working Model: Remote or Hybrid in Greece

🖋️You will be reporting to: Operations Manager.

What you will do:

Handle customer inquiries via email and chat, giving prompt answers to customer questions.

    More specifically:

·       Provide assistance, resolve complaints, answer questions in the best interest of the customers.

·       Collect prompt and accurate customer feedback

·       Follow communication procedures, guidelines, and policies

·       Keep accurate records of customer interactions and transactions in the CRM system

·       Address and resolve customer complaints or concerns in a professional and timely manner

·       Maintain a high level of company product knowledge to effectively answer customer queries

What we are looking for:                                                                         

·       Native or near-native German speakers

·       Fluency in English

·       Clear Communication Skills

·       Tech savvy/Knowledge of MS office tools

·       Enthusiastic, patient, empathetic, multi-tasking and communicative