German Customer Service Representative - Remote

Are you passionate about delivering a unique customer experience and have a natural drive to help people?
No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for a world-leading manufacturer of road, mountain, triathlon, urban, fitness and electric bikes.

ManpowerGroup Greece, on behalf of our client, one of the largest BPO companies, is looking for a German Speaking Customer Care Representative.

📌 Company’s HQ: Athens

📍 Working Model: Remote or Hybrid in Greece

🖋️You will be reporting to: Operations Manager.

What you will be doing:

• Manage inbound calls, emails, or live chats
• Provide accurate, valid, and complete information by using the right methods/tools
• Identify and assess customers’ needs to achieve satisfaction
• Meet personal/customer service team targets and call-handling quotas
• Follow communication procedures, guidelines, and policies

• A C1/C2 level in German
• Fluency in English
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Proven customer support experience or experience as a client service representative