French Customer Support for Jewelry company - Remote In Athens

Mercier Consultancy MD is delighted to offer an exciting opportunity for a French Customer Support Representative for a prestigious Jewelry Company, with the flexibility of working remotely from Athens, Greece. This role is perfect for individuals who possess a passion for luxury products and exceptional customer service. You will play a key role in supporting French-speaking clients, ensuring they receive superior assistance and guidance regarding their jewelry inquiries.

Key Responsibilities

• Provide dedicated customer support to French-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries related to jewelry products, orders, and company policies.
• Resolve customer issues and complaints efficiently to maintain high levels of satisfaction.
• Accurately document customer interactions and feedback in our CRM system.
• Collaborate closely with the sales and product teams to ensure exceptional service delivery.
• Stay informed about the latest jewelry trends, collections, and industry developments.

• Fluency in French (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service or retail, particularly in the luxury goods sector, is advantageous.
• Strong communication and interpersonal skills with a focus on building customer relationships.
• Excellent problem-solving abilities and a proactive attitude.
• Familiarity with customer service software and CRM tools is a plus.
• Ability to work independently while collaborating effectively with a remote team.
• A genuine interest in jewelry and luxury products.