Dutch Speaking Customer Service Agent At MCP

Mercier Consultancy MD is excited to announce a vacancy for a Dutch Speaking Customer Service Agent at MCP. In this role, you will be the frontline representative for our Dutch-speaking customers, providing them with top-tier support and service that reflects the company's dedication to excellence.

Responsibilities

• Support Dutch-speaking customers through various communication channels, including phone, email, and chat, addressing their inquiries and assisting them with product-related questions.
• Deliver prompt and accurate information about products, services, and account management while ensuring a smooth customer experience.
• Resolve customer complaints efficiently while maintaining a positive and professional demeanor.
• Record and document interactions in the CRM system to track customer feedback and service quality.
• Collaborate with team members to enhance processes and improve overall customer service.
• Stay informed about the latest products, promotions, and updates to better assist customers.

• Fluency in Dutch (both written and spoken); proficiency in English is a plus.
• Previous experience in customer service is preferred, ideally within retail or related sectors.
• Strong communication skills and a customer-focused mindset.
• Ability to manage stressful situations and provide effective solutions to customer issues.
• Familiarity with CRM software and standard office tools.
• Self-motivated, with the ability to work independently in a remote setting.
• Enthusiasm for helping customers and a passion for delivering excellence.