Director of Scaled Customer Success, Global

We're all about helping brands turn ideas into impact.

Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Microsoft, Volkswagen, and Telefónica — to build engaging brands.

With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!

This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing.

You’re comfortable with a hybrid work model, spending two days per week in our London office.

10+ years in Customer Success, Account Management, or a similar customer-facing leadership role within B2B SaaS

Experience leading a scaled book of business of $20M+ ARR, with exposure to $35–50M+ environments preferred

Demonstrated success driving strong GRR and NRR outcomes in the growth segment (high volume of customers leveraging scale and automation focused playbooks)

5+ years managing teams and leading globally distributed organizations

Proven ability to operate at both a strategic and hands-on level, including stepping into customer or team situations when needed

Experience building and evolving CS operating models, including the use of automation and technology to support growth and efficiency

Strong decision-making skills grounded in customer data, product signals, and commercial insight

Clear, confident communicator with experience engaging senior internal stakeholders

Collaborative leader who builds trust, challenges constructively, and develops high-performing teams

Experience in Martech is a plus