Director, Delivery

The Director, Delivery is a leadership position responsible for overseeing the end-to-end delivery of software solutions to our clients. This role you will serve as the primary point of contact for NAM Tech client software-related engagements, ensuring that projects and initiatives are delivered on time, within scope, and aligned with each client's and Coates’ strategic objectives.

•Segment Delivery Strategy – Define and drive the NAM Tech delivery roadmap aligned to overall technology vision and customer needs.

•Project Delivery: Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery. 

•Customer Outcomes – Ensure measurable outcomes for NAM stakeholders and customers across the solution delivery portfolio. 

•Client-facing Lead: Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed.  

•Stakeholder Engagement: Lead transparent communication with internal and external stakeholders, keeping them informed of progress and challenges. 

•People Leadership – Build and mentor a high-performing solution delivery organization across NAM. 

•Cross-functional Leadership: Exercise strategic influence across NAM Tech teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution. 

•Risk & Issue Management: Identify risks early, create mitigation strategies, and drive the team to resolve solution delivery portfolio roadblocks with minimal impact. 

•Process Improvement: Lead the identification and implementation of improvements in project delivery processes to drive continuous improvement and scalability.

•10+ years of experience in project or program management, with technical project experience, with at least 4 years in people management position.

•Demonstrated ability to lead cross-functional teams and manage stakeholder relationships both internally and externally.

•Technical background and understanding of software engineering, infrastructure, and software deployment practices.

•Experience with API-based software integrations.

•Strong experience with Agile methodologies.

•Strong experience with Jira, Confluence, and other Agile project tools.

•Proven ability to manage distributed and cross-functional teams.

•Bachelors Degrees in Business Administration, Marketing, Engineering, Computer science or related fields

•Experience in QSR, digital signage, or retail technology industries..

•Familiarity with Content Management platforms.