Director, Client Success (R-19760)

Hybrid

Posted about 16 hours ago

AI summary

The Director of Client Success is responsible for driving client engagement, retention, and renewals by increasing product adoption and utilization, while also handling escalations and coordinating across other company functions.

Eligible from: Unknown

Job Description

The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company.

Responsibilities

Essential Key Responsibilities

Effectively lead customer success team(s) to achieve customer satisfaction, programmatic, business, and strategic goals

Build and maintain a high performing team through effective hiring, goal setting, rewards, team building
and performance management activities

Become a trusted advisor to client organizations, deepening relationships with key stakeholders and ensuring they achieve measurable success and ROI with our platform

Utilize data to enhance team performance, build compelling business cases, and drive product adoption across the client base

Set high expectations for your team, driving them to meet and exceed operational targets through structured and agile processes

Serve as a strong advocate for our customers, building lasting relationships with C-level and VP stakeholders to ensure their long-term success

Lead from the front, balancing servant leadership with a proactive, vocal approach to account engagement

Collaborate with executive leadership to prioritize customer success initiatives

Education and Experience

7 to 10 years of experience

Bachelor's Required, Master's Preferred

Additional Skills and/or Certifications

Minimum of seven (7) years in a post-sale client management experience leading a team and portfolio of high-touch enterprise and/or strategic accounts

Experience leading client facing programs that focus on delivering measurable business outcomes and value; Understands the criticality of operational excellence

Has technical acumen to understand and connect the clients’ business goals with our product abilities

Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment

Experience in working with complex, multi-divisional, multi-geographical customers

Experience working with cross-functional teams (Product, Sales, Support, Ops)

A bias for action

Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills

Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success

Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

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About the job

Posted on: Aug 27, 2026
Job type: Full-time
Location: Florham Park - New Jersey - United StatesHybrid

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Director, Client Success (R-19760)

AI summary

Job Description

Responsibilities

Essential Key Responsibilities

Education and Experience

Additional Skills and/or Certifications

Ready to Apply?

About the job

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