Customer Support for DTC Company (US-Based, Remote)

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client is looking for a full-time Customer Support Specialist with experience in DTC (Direct-to-Consumer) brands.

Key Responsibilities:

• Respond promptly to customer inquiries via email, chat, and social media through Gorgias
• Manage and track orders, returns, and exchanges using Shopify
• Resolve product or order-related issues with empathy and professionalism
• Collaborate with the operations and marketing teams to improve the customer experience
• Maintain accurate records of customer interactions and feedback
• Identify recurring issues and suggest process improvements

• Proven experience in a DTC company
• Strong proficiency with Gorgias and Shopify
• Excellent written and verbal communication skills
• Ability to multitask and provide timely, empathetic support
• Must be willing to work from Monday to Friday 9 AM to 6 PM EST