Customer Success Manager (8-month FTC)

Hybrid

Posted 9 months ago

Customer Success

Job Description

Your mission

You'll drive our customer happiness to a new, all-time high by advising and guiding a wide variety of brands. With your help, they’ll launch Frontify successfully, adopt it widely, and continually drive business value from the platform. Over time, you’ll build up trustful, strategic relationships that fuel our fast-growing business.

This is an 8-month fixed term contract, with an ideal start date in October or November 2026.

Responsibilities

Your responsibilities

Guide new customers through onboarding and deliver tailored training to maximize product value.

Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates.

Be the go-to contact for customer questions and issues, ensuring timely, high-quality support.

Monitor product usage to spot trends, address underutilization, and drive deeper adoption.

Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention.

Partner with customers to align Frontify’s capabilities with their evolving business goals.

Collaborate cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience.

Your story

You’re comfortable working in a hybrid format, with the ability to come to our St. Gallen office twice per week.

You bring 3+ years of experience in Customer Success, Account Management, or Business Development—ideally in SaaS.

You’re skilled at onboarding and naturally drive product adoption, engagement, and satisfaction.

You’re familiar with key success metrics like Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate.

You’re a strong communicator and relationship-builder, both internally and externally.

You’re confident in tech and enjoy finding smart ways to automate where it counts.

People describe you as authentic, motivated, and accountable.

You have C1+ (full professional) proficiency in English and German.

Ready to Apply?

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About the job

Posted on: Jan 13, 2026
Job type: Contract
Location: Sankt Gallen Metropolitan AreaHybrid

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Customer Success Manager (8-month FTC)

Job Description

Responsibilities

Your responsibilities

Your story

Ready to Apply?

About the job

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