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Customer Success Manager (8-month FTC)

frontify
Sankt Gallen Metropolitan Area
•On-site•
Contract
•
Posted 7 months ago
Customer Success
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Job Description

Your mission
You'll drive our customer happiness to a new, all-time high by advising and guiding a wide variety of brands. With your help, they’ll launch Frontify successfully, adopt it widely, and continually drive business value from the platform. Over time, you’ll build up trustful, strategic relationships that fuel our fast-growing business.
 
This is an 8-month fixed term contract, with an ideal start date in October or November 2026.

Responsibilities

Your responsibilities

  • Guide new customers through onboarding and deliver tailored training to maximize product value. 
  • Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates. 
  • Be the go-to contact for customer questions and issues, ensuring timely, high-quality support. 
  • Monitor product usage to spot trends, address underutilization, and drive deeper adoption. 
  • Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention. 
  • Partner with customers to align Frontify’s capabilities with their evolving business goals. 
  • Collaborate cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience.

    • Your story

  • You’re comfortable working in a hybrid format, with the ability to come to our St. Gallen office twice per week.
  • You bring 3+ years of experience in Customer Success, Account Management, or Business Development—ideally in SaaS. 
  • You’re skilled at onboarding and naturally drive product adoption, engagement, and satisfaction. 
  • You’re familiar with key success metrics like Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate. 
  • You’re a strong communicator and relationship-builder, both internally and externally. 
  • You’re confident in tech and enjoy finding smart ways to automate where it counts. 
  • People describe you as authentic, motivated, and accountable. 
  • You have C1+ (full professional) proficiency in English and German.

    • Ready to Apply?

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