Customer Service Specialist (English & Spanish, Remote)

{"Serve as the main point of contact for assigned B2B accounts (sports teams, schools, distributors, corporate clients).","Process and track purchase orders in coordination with the Sales and Production teams.","Provide timely updates on order status, delivery schedules, and product availability.","Handle post-sale service: manage returns, exchanges, and quality claims efficiently.","Maintain and update client records, pricing lists, and agreements in the CRM system.","Collaborate with Logistics to ensure accurate and on-time shipments.","Identify cross-selling or upselling opportunities aligned with client needs.","Assist in the preparation of quotes, proposals, and contract documentation.","Support trade events, exhibitions, or institutional presentations when needed.","Collect client feedback to help improve service and product quality"}

{"Bachelor’s degree in Business Administration, International Trade, Marketing, or related field.","Minimum 2–3 years of experience in B2B customer service, ideally within apparel, sportswear, or manufacturing sectors.","Experience in the sports, textile, or fashion industry.","Knowledge of order-to-cash processes and ERP systems.","Familiarity with export processes or international client management."}