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Customer Service (Apprentice)

Dun & Bradstreet
On-site
Posted 6 months ago
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Job Description

Designation - Operations (Apprentice)
Location - Navi Mumbai
Function - Operations
SBU - Products

Responsibilities

Key Responsibilities:

  • Manage Service India Helpdesk (email & IVR), ensuring timely acknowledgement, logging, and SLA‑driven resolution of customer queries.
  • Act as the single point of contact, coordinating with internal teams to drive timely issue resolution.
  • Proactively prevent and manage escalations through clear communication and follow‑ups.
  • Identify potential sales leads during interactions and route them to the Sales team.
  • Maintain accurate documentation and share periodic reports on query volumes, SLAs, and escalation trends.

Requirements

Key Requirements:

  • Bachelor’s or Master’s degree in any discipline.
  • Strong verbal and written communication skills.
  • High ownership and accountability mindset.
  • Ability to manage multiple queries simultaneously with attention to detail.
  • Effective coordination and follow‑up skills across teams.
  • Calm, professional approach when handling challenging or escalated customers.

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    About the job

    Posted on
    May 22, 2026
    Job type
    Full-time
    Location
    Mumbai - IndiaOn-site

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