Real Jobs From Anywhere
Real Jobs From Anywhere
Back to Jobs

Customer Service (Apprentice)

Dun & Bradstreet
Mumbai - India
•On-site•
Full-time
•
Posted 3 months ago
Apply Now

Job Description

Designation - Operations (Apprentice)
Location - Navi Mumbai
Function - Operations
SBU - Products

Responsibilities

Key Responsibilities:

  • Manage Service India Helpdesk (email & IVR), ensuring timely acknowledgement, logging, and SLA‑driven resolution of customer queries.
  • Act as the single point of contact, coordinating with internal teams to drive timely issue resolution.
  • Proactively prevent and manage escalations through clear communication and follow‑ups.
  • Identify potential sales leads during interactions and route them to the Sales team.
  • Maintain accurate documentation and share periodic reports on query volumes, SLAs, and escalation trends.

Requirements

Key Requirements:

  • Bachelor’s or Master’s degree in any discipline.
  • Strong verbal and written communication skills.
  • High ownership and accountability mindset.
  • Ability to manage multiple queries simultaneously with attention to detail.
  • Effective coordination and follow‑up skills across teams.
  • Calm, professional approach when handling challenging or escalated customers.

    • Ready to Apply?

    Take the next step in your career journey

    Apply Now

    Keep looking

    Related roles you might like

    Senior Solution Sales Advisor (R-19388)

    Dun & Bradstreet

    On-siteFull-time1 day ago

    Senior O365 Engineer (R-19417)

    Dun & Bradstreet

    On-siteFull-time2 days ago

    Strategic Relationship Manager (R-19386)

    Dun & Bradstreet

    On-siteFull-time2 days ago

    Principal Product Manager (R-19531)

    Dun & Bradstreet

    On-siteFull-time2 days ago

    Senior Incident Response Analyst (R-19347)

    Dun & Bradstreet

    On-siteFull-time5 days ago

    Strategic Account Manager (R-19498)

    Dun & Bradstreet

    RemoteFull-time6 days ago

    Associate Customer Consultant (R-19259)

    Dun & Bradstreet

    On-siteFull-time7 days ago

    Senior GCP DevOps Engineer (R-19673)

    Dun & Bradstreet

    On-siteFull-time7 days ago

    Project Manager (R-19637)

    Dun & Bradstreet

    On-siteFull-time7 days ago

    Senior Cyber Security Analyst (R-19638)

    Dun & Bradstreet

    On-siteFull-time7 days ago

    Senior Customer Relationship Manager (R-19677)

    Dun & Bradstreet

    RemoteFull-time8 days ago

    Principal Data Engineer (R-19440)

    Dun & Bradstreet

    On-siteFull-time9 days ago

    BA Coordinator, Data Operations (R-19621)

    Dun & Bradstreet

    On-siteFull-time13 days ago

    BA Coordinator, Data Operations (R-19620)

    Dun & Bradstreet

    On-siteFull-time13 days ago

    BA Coordinator, Data Operations (R-19619)

    Dun & Bradstreet

    On-siteFull-time13 days ago

    Explore more

    Browse more jobs like this

    Work arrangement

    On-Site jobs

    Disclaimer: Real Jobs From Anywhere is an independent platform dedicated to providing information about job openings. We are not affiliated with, nor do we represent, any company, agency, or agent mentioned in the job listings. Please refer to our Terms of Services for further details.