Job Description
Designation - Operations (Apprentice)
Location - Navi Mumbai
Function - Operations
SBU - Products
Location - Navi Mumbai
Function - Operations
SBU - Products
Responsibilities
Key Responsibilities:
- Manage Service India Helpdesk (email & IVR), ensuring timely acknowledgement, logging, and SLA‑driven resolution of customer queries.
- Act as the single point of contact, coordinating with internal teams to drive timely issue resolution.
- Proactively prevent and manage escalations through clear communication and follow‑ups.
- Identify potential sales leads during interactions and route them to the Sales team.
- Maintain accurate documentation and share periodic reports on query volumes, SLAs, and escalation trends.
Requirements
Key Requirements:
About the job
- Posted on
- May 22, 2026
- Job type
- Full-time
- Location
- Mumbai - IndiaOn-site
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