Call Center Agent (Remote)

About Valatam

We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About the Role

We’re looking for a Call Center Agent to deliver exceptional bilingual support from Latin America. This is a 100 % remote, full-time position (Monday – Friday, 9 am – 5 pm EST) for candidates in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, and El Salvador.

Key Responsibilities

• Answer inbound calls and respond promptly to customer inquiries in English and Spanish.
• Follow up on cancellations and attempt to reschedule services.
• Provide accurate information about products and processes.
• Handle inquiries and concerns to ensure customer satisfaction.
• Contact existing customers to provide updates and build relationships.
• Other similar or related tasks.

• Fluent English (C1/C2) and Spanish.

• 1 – 5 years of experience in call center or customer service roles (remote preferred).
• Proficiency with Google Workspace and Microsoft Office.
• Excellent communication and problem-solving skills.
• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
• Bachelor’s or Associate’s degree preferred.