AI summary
As a Business Operations Intern, you'll assist in various operational tasks within an international team focused on enhancing the sleep industry. Fluency in Italian is required to support diverse customer needs.
Job Description
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.
Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.
It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.
Ready to awaken your best with us?
Responsibilities
What you'll do:
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You will be responsible for managing your own projects in the field of ecommerce operations in one of our Ecommerce markets.
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You will be the link between our operations teams (customer service, warehouse, delivery, planning, etc) and one of our Ecommerce market team, centralizing information and ensuring a smooth supply chain of our products.
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You will investigate, escalate, and follow through until it's resolved in case of operational issues
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You will monitor key performance metrics both on customer experience side (NPS, return rates, Trustpilot, etc.) and on the operations side (stock health, OTIF, forecast accuracy, etc.) to identify improvement opportunities.
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You will report customer experience and operations performance regularly sharing visibility internally.
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You will be supported by a more senior team member to help you grow professionally and personally.
Who we're looking for:
What we offer :
About the job
- Posted on
- Sep 18, 2026
- Job type
- Internship
- Location
- LisbonHybrid
Keep looking
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