Business Development Manager

Run and own the channel

You will own the Ecommerce D2C P&L for Chile as its commercial result. You will set the plan to hit the number and run the channel strategy, working from inside the country team identifying growth opportunities. 

Emma has sold mattresses to 12M+ sleepers in 35+ countries, backed by a 10-year guarantee and a 100-night trial. You’ll lead the next stage of that growth in Chile. 

Commercial result and P&L

The D2C P&L, including net revenue (NR) and contribution margin (CM)

The channel plan to deliver the number, and the strategy behind it

Target setting with the Country Manager, and the weekly commercial steering

Root-cause diagnosis and business growth opportunities. 

Pricing and promotion strategy

The market’s pricing and promotion strategy within the global guardrails and the market competitors

Business cases to propose changes on potential opportunities 

The promotional calendar and commercial toolbox through seasonal peaks such as Cyber and Black Days. 

Portfolio direction

The market’s portfolio direction in collaboration with Category Management : launches, phase-outs, opporunities and product mix

Turning market gaps into product requests with S&OP and the product team

Operations partnership

The S&OP relationship for the market

Forecast accuracy and OTIF, owned as a commercial result

Stock monitoring, and post-sale coordination with Customer Experience

Data and measurement

The market’s commercial measurement: which KPIs matter, how they’re tracked and how they drive decisions

Decisions backed by a clear data narrative

Automation of commercial steering with AI, so the role carries more scope without a proportional rise in headcount

How you’ll work
You’ll align Operations (S&OP, Customer Experience, Logistics), Marketing, Finance and the Webshop team around the channel’s business growth goals. You’ll make independent calls on promotions, discounts within guardrails, product prioritization and bundles. Base price changes, new launches and new partner contracts are aligned with the Country Manager and global.

You’ll also strengthen the regional BD network. That means documenting best practice, acting as sparring partner between market and region, and leading cross-market initiatives.