Bilingual Spanish Customer Support Specialist - Remote (Allen, TX)

Experian Customer Care organization's purpose is to support our ever-growing population of customers by providing top-notch customer service and technical support assistance. We unlock the power of data to help create opportunities for consumers, businesses, and society during life's big moments – from buying a home or car, to sending a child to college, to growing a business exponentially. You are passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes. The Customer Care Specialists will report to a Customer Care Supervisor and work remotely in Allen, TX.

You will:

• Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions to help consumers improve their creditworthiness.
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
• Handle escalated customer issues.

• You must be a US resident living within 45-60 minutes of our 701 Experian Parkway Allen, TX office location.
• You are bilingual English/Spanish
• You have experience interpreting and responding to customer requests and can put yourself in the mind of the customer.
• High School Diploma or GED.
• At least one year of customer service experience.
• You are comfortable using a computer to perform operations.
• Can pass a criminal background check, employment verification, education verification, credit check and a drug screen.