AI summary
As an Account Manager, you'll coordinate between sales, tech, and operations to manage accounts, facilitate server deployments, resolve billing issues, and help international clients grow on the platform.
Job Description
Your Role
As Latitude scales and integrates with Megaport, our current sales structure needs to evolve. We are moving away from a model where one person handles everything to a specialized Pod Model. This allows us to handle a higher volume of global customers without losing quality.
As we scale globally as part of Megaport, we’re changing how we work. We’re moving to a "Pod Model" where Sales, Tech, and Operations work as one, and we need an Account Manager to be the glue that holds it all together.
You won't just be "handling accounts." You’ll be right in the middle of the action—bridging the gap between a signed deal and a happy customer. You’ll work alongside our Sales Executives and Architects to coordinate server deployments, fix billing hurdles, and spot new ways for our international clients to grow on our platform.
If you’ve got advanced English, love solving puzzles, and want to see how a global cloud company actually runs from the inside, we want to talk to you.
Responsibilities
What You'll Be Doing
What We Are Looking For
Effective Communicator: You are comfortable engaging with customers and can translate internal operations into clear, professional updates.
Meticulous Organizer: You have an eye for detail and a structured approach to work. You take pride in keeping systems accurate and ensuring no task is left unfinished.
You are genuinely curious about the "how" behind technology. You are eager to dive into the technical and operational nuances of cloud infrastructure.
Adaptable: You thrive in fast-paced, global environments. You can manage multiple priorities without losing your focus or your sense of humor.
Relevant Experience: A background in Customer Success, Account Management, or Sales Support is a major advantage.
Tech Industry Exposure: Previous experience at a cloud, hosting, or SaaS company will help you get up to speed quickly.
Tool Proficiency: Experience navigating CRMs (like Salesforce or HubSpot), ticketing systems, or complex billing platforms.
Technical Foundations: A basic understanding of how servers, cloud environments, or networking work (though we are happy to train the right person).
What We Offer
About the job
- Posted on
- Oct 1, 2026
- Job type
- Full-time
- Location
- San FranciscoRemote
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