Network Operations Analyst

megaport
Hybrid
Posted 13 days ago
Latitude

AI summary

The Network Operations Analyst will ensure operational excellence, manage incident response, and foster improvements within a complex global network infrastructure, focusing on networking fundamentals and protocols.

Eligible from: Australia only

Job Description

The Role

Latitude.sh, now part of Megaport, delivers high-performance Compute-as-a-Service built for latency-sensitive, scalable, and modern workloads. With Megaport’s global Network-as-a-Service platform, customers now gain instant access to dedicated compute tightly paired with private, on-demand connectivity. The Network Team at Latitude.sh is a critical pillar in ensuring stable, secure, and high-performance connectivity for our customers. We operate a robust, complex, and constantly evolving global network infrastructure that supports bare-metal and cloud-adjacent workloads. 

Our environment includes carrier-grade routing, switching, security, and monitoring systems, working closely with multiple transit providers and data centers worldwide. The team is hands-on, deeply technical, and driven by ownership, reliability, and continuous improvement. We are looking for a Network Operations Analyst to join our Network Team, capable of handling operational excellence, incident response, and proactive improvements in a production-critical environment.

Responsibilities

Key Responsibilities

  • Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls; 
  • Actively troubleshoot and resolve medium and high-complexity network incidents, including interaction with transit providers, IXs, and data center partners when required; 
  • Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence; 
  • Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents; 
  • Plan and support network expansions, topology changes, and capacity improvements; 
  • Maintain accurate and up-to-date network documentation, procedures, and incident records; 
  • Manage and improve network monitoring systems, including creation and tuning of alerts, graphs, and thresholds; 
  • Act with a strong sense of ownership and urgency, especially during off-hours and critical incidents.
  • What We Offer

  • Best team ever. Legit. (Sorry other teams)
  • Flexible work (remote-friendly & balanced schedules)
  • Birthday leave—celebrate yourself 🎉
  • Generous parental leave program.
  • Health & wellness program
  • Global team of experts who love what they do
  • Recognition programs that actually mean something
  • Access to an innovative and collaborative culture where your impact is visible.
  • Requirements

    Skills & Qualifications

  • Advanced English communication skills (B2 level or higher), both written and spoken; 
  • Bachelor’s degree in Technology, Engineering, or a related field (or equivalent professional experience); 
  • Solid understanding of networking fundamentals and protocols, including:
  • Layer 2 & 3 concepts: MAC, VLAN, Trunking, Spanning Tree 
  • IP networking: ARP, Subnetting, ACLs, DHCP 
  • Routing: BGP, OSPF 
  • Transport & management: TCP, UDP, SNMP, NTP, SSH 
  • Troubleshooting tools: Ping, Traceroute 
  • Proven ability to troubleshoot production environments with a hands-on and analytical approach
  • Strong prioritization skills and ability to operate calmly under pressure 
  • Clear communication skills, with the ability to explain technical topics to different audiences
  • Proactive mindset and willingness to continuously learn and improve; 
  • Cisco CCNA certification (required); higher-level certifications are a plus
  • Nice to Have

  • Experience with Juniper, Fortinet, Huawei, or multi-vendor environments; 
  • Previous experience in ISP, data center, or large-scale infrastructure environments; 
  • Familiarity with network monitoring tools (Zabbix, Prometheus, Grafana, LibreNMS, etc.); 
  • Experience interacting directly with carriers and transit providers.
  • Ready to Apply?

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    About the job

    Posted on
    Sep 9, 2026
    Job type
    Full-time
    Location
    Brisbane, QueenslandHybrid

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