Account Manager

The Role

Reporting to the Regional Manager of Customer Success, the Customer Success Manager (CSM) will serve as the primary point of contact for a portfolio of high-value, strategic customers. This is a Sales role with a quota to achieve each quarter, focused on high-touch post-sales engagement, with particular emphasis on driving customer success, enabling upsell and cross-sell opportunities, managing renewals, supporting service performance, and enhancing the overall customer experience.

The CSM will be responsible for maintaining and expanding revenue by developing strong customer relationships, understanding strategic priorities, introducing new product developments and commercial initiatives, and showcasing the full value of the Megaport proposition. This is a quota-carrying role, with defined revenue targets and performance measured against attainment. Success will be evaluated based on your ability to grow and retain revenue within your customer base, contributing to both individual and team objectives.

This position is part of the wider Integrated Accounts Team, working closely with a Direct Sales Executive and Solutions Architect. The CSM will take a leading role in commercial engagement for existing strategic customers within the France portfolio, focused on growth, retention, adoption, and long-term customer satisfaction.

You will champion Megaport’s value proposition and help drive adoption across our ever-evolving portfolio of services, strengthening Megaport’s position as a trusted infrastructure partner.

What You’ll Be Doing

Collaborate with Direct Sales Executives and Solution Architects to manage, grow, and retain revenue across a defined portfolio of strategic customers.

Build strong relationships across multiple levels of the customer organisation, including senior and executive stakeholders.

Develop and maintain account plans that capture customer objectives, priorities, risks, stakeholders, and growth opportunities.

Lead regular strategic customer engagements, including business reviews and success planning sessions.

Drive adoption and awareness of Megaport’s products, services, and broader partner ecosystem through proactive, tailored engagement.

Proactively manage the renewal process, identifying risk early and working to maximise retention and customer lifetime value.

Act as a trusted advisor from onboarding through to renewal and expansion, ensuring customers realise ongoing value from Megaport.

Identify upsell, cross-sell, and whitespace opportunities based on customer priorities, use cases, and future plans.

Represent the customer internally, coordinating commercial resolution of issues and identifying where Megaport can deliver greater value.

Track customer sentiment, account health, risks, and pipeline activity in Salesforce (SFDC) to support planning and forecasting.

Maintain strong product knowledge across Megaport’s solutions, confidently positioning their value within the customer’s broader technology environment.

Support revenue growth campaigns by partnering with Sales and Marketing on focused strategies.

Collaborate with cross-functional teams, including Finance and Operations, to help resolve service-impacting challenges.

Continuously seek ways to improve customer experience and internal processes through customer feedback and commercial insight.

What We Are Looking For

What We Offer