Job Description
Patsnap‚ is a global, series E, unicorn SaaS platform that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our user-friendly platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle — using our industry leading domain specific AI to generate and validate ideas to bring innovative products to market faster, better and cheaper. More than 12,000 R&D and IP teams use and trust Patsnap to innovate and bring products to market faster.
We have a vibrant and diverse team with offices in Toronto, London, Shanghai and Singapore. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
Role Summary:
We’re looking for an Account Manager to join our Legal, Consumer Goods, and Education team, though experience in these sectors isn’t required! In this role, you’ll be responsible for driving renewals and expansion within your assigned customer portfolio. You’ll manage your own book of business, taking full ownership of both retention and growth by identifying, negotiating, and closing expansion opportunities directly.
This role is ideal for someone who’s commercially driven, customer-obsessed, and motivated by achieving measurable impact for both clients and the business.
This is a hybrid position in our Toronto, Canada office with the expectation to come in once a week on Wednesdays. You are welcome to come in additional days or work fully in office.
About You:
- Proven experience managing accounts with measurable renewal or expansion targets (SaaS preferred).
- Strong commercial acumen with the ability to identify and close growth opportunities.
- Excellent relationship-building and negotiation skills.
- Organized and proactive in using account planning frameworks to drive value-based outcomes.
- Comfortable managing multiple stakeholders and delivering under pressure.
- You have strong listening, negotiation and presentation abilities.
- A genuine interest in helping customers innovate and succeed.
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.
Requirements
About You:
- Proven experience managing accounts with measurable renewal or expansion targets (SaaS preferred).
- Strong commercial acumen with the ability to identify and close growth opportunities.
- Excellent relationship-building and negotiation skills.
- Organized and proactive in using account planning frameworks to drive value-based outcomes.
- Comfortable managing multiple stakeholders and delivering under pressure.
- You have strong listening, negotiation and presentation abilities.
- A genuine interest in helping customers innovate and succeed.
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