Account Manager

Develop a strong understanding of client objectives, challenges and opportunities to proactively manage and grow accounts.​

Build and maintain strong relationships with key client stakeholders, acting as the primary point of contact.​

Manage client expectations, communications, issues and escalations to ensure high levels of satisfaction.​

Identify and pursue upselling, cross-selling and new business opportunities to drive account growth and revenue.​

Develop account plans that identify priorities, opportunities, risks and actions to grow and strengthen client relationships.​

Work with internal teams to coordinate solutions and ensure client requirements and commitments are delivered effectively.​

Coordinate project requirements, timelines and deliverables to ensure projects are delivered on time, within scope and budget.​

Maintain accurate account, opportunity, forecast and client records.​

Monitor account performance and proactively identify risks, opportunities and actions required to achieve commercial and client outcomes.​

Bachelor's degree in business administration, marketing, project management or a related field.​

Proven experience as an account manager or project manager in a customer-facing role, preferably in the same industry.​

Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.​

Strong problem-solving and negotiation skills to address client concerns and achieve win-win outcomes.​

Results-oriented mindset with a proven track record of meeting or exceeding sales targets.​

Proficiency in using CRM/ERP software and other relevant sales and productivity tools.​

Adaptability and resilience to thrive in a fast-paced and dynamic environment.​

Strong organisational skills to manage multiple clients and prioritise tasks effectively.​

Knowledge of the industry and understanding of the client's business domain an advantage.​