Virtual Assistant (Operations & Customer Support)

We’re looking for a Virtual Assistant (Operations & Customer Support) to help keep operations running smoothly across support, fulfillment, and content coordination. You’ll handle customer communication, manage store operations through Shopify and Skio, and assist with administrative and personal support tasks for the team.

This role is ideal for someone who’s organized, proactive, and enjoys working across different areas of a fast-moving consumer brand.

Why You’ll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays (based on your location)
• 100% remote setup so you can work wherever you feel most productive
• Join an emerging wellness brand shaping the future of energy and recovery
• Work directly with founders and creative teams building a performance-driven product

What You’ll Work On

Customer Support

• Manage and respond to customer emails and support tickets with accuracy and empathy
• Track recurring issues, escalate technical or fulfillment problems when needed
• Maintain consistent response times and ensure all interactions align with brand tone
• Monitor product reviews and feedback for insights and improvement opportunities

Shopify & Skio Operations

• Oversee basic Shopify and Skio management, including orders, subscriptions, and customer data
• Coordinate with logistics or fulfillment partners to ensure smooth delivery
• Audit product listings, pages, and inventory for accuracy
• Support testing and documentation of system updates or improvements

Operations & Administration

• Assist with general admin tasks such as scheduling, follow-ups, and file organization
• Communicate with external vendors and partners when needed
• Track expenses, invoices, or shipment reports
• Support founders with occasional personal or project-related tasks

Content Coordination

• Help organize and publish simple marketing or content assets (email drafts, blog posts, or social updates)
• Maintain content calendars and ensure deadlines are met
• Collaborate with the marketing team to ensure consistency across channels

What You Bring

• 2–4 years of experience in virtual assistance, operations, or customer support
• Strong communication and writing skills in English
• Familiarity with Shopify, Skio, or other e-commerce platforms
• Organized and detail-oriented, with excellent task management
• Tech-savvy and able to learn new systems quickly
• Comfortable working across admin, support, and light creative coordination tasks

Nice to Have

• Experience with DTC (direct-to-consumer) or wellness brands
• Familiarity with tools like Gorgias, Notion, or Airtable
• Understanding of subscription management or retention workflows
• Previous exposure to marketing or content scheduling systems

How to Apply

Please include:

1. Your updated resume
2. A short 1–2 minute Loom video introducing yourself and explaining your experience with operations or customer support

Only complete applications that include both a resume and Loom video will be reviewed.

If you’re organized, communicative, and enjoy helping a small team run efficiently, this is an opportunity to work at the center of a growing wellness brand redefining mornings and energy performance.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.