UX/QA Engineer

The UX / QA Engineer is a unique, hybrid quality champion who sits at the intersection of product design, engineering, and quality assurance. In this role, you will be responsible for ensuring that our patient- and provider-facing digital products (myPrivia, Online Scheduling, Privia Insights, and automated notification systems) are functionally bulletproof and deliver an elite, seamless user experience.

You will collaborate closely with Product Owners and Web and Mobile Engineers to define and maintain strict usability and functional quality standards. Rather than just testing back-end logic, you will actively defend the end-user experience—ensuring that design systems, responsive behaviors, layout integrity, and complex user flows (such as virtual clinic check-ins and automated text/email loops) behave exactly as intended across all devices and platforms.

We are looking for an engineer who embraces modern QA practices, including leveraging AI-assisted tools to rapidly generate test cases, write automated UI scripts, and analyze behavioral patterns.

Primary Job Duties:

• UX/UI Verification & Design QA: Validate user interfaces, responsive layouts, style guide compliance, and interactive components against design mockups and usability standards to catch drift before production.
• End-to-End Functional Testing: Develop and execute comprehensive test plans, test cases, and test scripts covering usability, functional, compatibility, and performance testing for web and mobile interfaces.
• Journey Validation: Deeply test complex patient and provider journeys across our integrated ecosystem, ensuring workflows involving web applications, mobile applications, and outbound messaging (email, sms, push) are flawless.
• Root Cause Analysis: Review logs, browser consoles, network tabs, and error tracking tools (e.g., Bugsnag) to pinpoint whether a defect is a UI rendering flaw, an API integration error, or a functional regression.
• AI-Augmented QA Testing: Utilize AI testing assistants and automated tools to draft test plans, accelerate automated UI regression scripting (e.g., Playwright, Cypress, or Selenium), and optimize test coverage.
• Defect Lifecycle Management: Identify, document, and track visual and functional defects in Jira with reproducible steps, screen recordings, and technical context for engineering teams.
• Agile Collaboration: Participate in all Agile ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) to advocate fiercely for both software quality and user experience.  

• 3+ years of relevant experience in software quality assurance, software engineering, or user experience testing.
• Strong UX/UI Sensitivity: Proven track record of verifying web and mobile application interfaces against high-fidelity designs, with an eye for layout, typography, responsiveness, and accessibility (WCAG).
• Digital Product Exposure: Experience testing interactive, consumer-facing web apps, mobile apps (iOS & Android), or integrated communication workflows (SMS, email, push notifications).
• Modern Testing Ecosystems: Practical experience using cross-browser testing suites, mobile device simulators, and frontend debugging tools (Chrome DevTools).
• AI Developer/QA Tooling: Experience incorporating AI tools into your daily workflow to increase test generation speed and script efficiency.
• Agile SDLC: Solid understanding of software development life cycles and experience operating within fast-paced Agile methodologies.

Desired Qualifications:

• Familiarity with test automation frameworks tailored for UI/UX validation (e.g., Cypress, Playwright, Appium).
• Direct experience working with Figma or similar digital product design tools.
• Experience testing workflows embedded inside EHR systems (specifically athenaOne).
• Basic knowledge of HTML/CSS/JS to help diagnose frontend failures.