Telemedicine Patient Care Coordinator (US Healthcare Company)

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Work Schedule: 40 hours per week, Monday to Friday, 9:00 AM to 5:00 PM EST

Locations: Remote, open only to candidates based in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.

About the Company:

The company is a telehealth provider offering personalized, evidence-based care for both men and women. Services include hormone optimization, lifestyle guidance, and physician-led consultations, delivered through a subscription model with at-home testing, virtual visits, and direct medication delivery.

Role Overview:

As a Telemedicine Patient Coordinator, you will play a vital role in supporting patients using our client’s telehealth services. You’ll deliver empathetic customer service, actively listen to patient needs, and provide timely, effective solutions. By building strong relationships and advocating for patients, you’ll help improve workflows and enhance the overall healthcare experience.

Key Responsibilities:

1. Patient Support & Education

• Guide patients on how to use the telemedicine platform effectively.
• Address patient concerns empathetically and offer personalized solutions.

2. Problem Solving & Troubleshooting

• Resolve patient issues using creative problem-solving techniques.
• Escalate complex cases to appropriate teams as needed.

3. Process Improvement & Collaboration

• Document patient feedback to identify areas for improvement.
• Work with cross-functional teams to enhance workflows and patient experience.

Must-Have:

• Previous experience in patient support, preferably within healthcare or telemedicine.
• Excellent verbal and written communication skills, emphasizing empathy and active listening.
• Strong problem-solving and troubleshooting abilities.
• Proven professionalism in handling challenging situations.
• Exceptional organizational skills with the ability to multitask in a fast-paced environment.

Nice-to-Have:

• Familiarity with medical terminology, appointment scheduling, and billing processes.
• Knowledge of data protection regulations, such as HIPAA.
• Proactive mindset and a passion for continuous learning and improvement.