Technical Account Manager

Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering.

Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution.

Deliver regular technical health checks, roadmap sessions, and executive business reviews.

Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering).

Monitor account health and usage to identify growth and retention opportunities.

Contribute to the evolution of the Premium Support offering and TAM delivery model globally.

Identify and engage with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and aligned MSPs within your region.

Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively.

Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices.

Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate Megaport’s value proposition.

Collaborate with SIs and VARs to support co-selling opportunities.

Keep partners up to date with the latest Megaport service offerings and solution capabilities.

Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives.