Tech Admin (Technical Support Specialist)

Position Overview:

 ELVTR is a premier online education platform offering live courses taught by top executives from globally renowned companies. We are dedicated to transforming the online education industry by providing elite-level education and innovative course offerings.

 We’re looking for a dedicated and tech-savvy Tech Admin (Technical Support Specialist) to join our team. This role is perfect for someone with a solid technical background who is eager to help streamline our systems, manage technical tools, and support our internal teams with their technology needs. 

This is a full-time remote position.

This job is for you if you are:

• Are a self-motivated individual with a passion for problem-solving in technical areas and enjoy taking on new challenges.
• Thrive in fast-paced environments, able to juggle multiple tasks and prioritize requests efficiently.
• Can independently troubleshoot technical issues and find proactive solutions to minimize disruptions.
• Are a team player who enjoys collaborating across departments to improve systems and workflows.
• Have a continuous improvement mindset, always seeking ways to automate processes and increase team efficiency.

Responsibilities:

• Handle technical requests in chats: troubleshoot issues, set up equipment, and investigate automation or tool-related problems (HubSpot, Aircall, Front, Stripe, etc.).​
• Manage onboarding/offboarding: set up and deactivate user accounts, ensure proper tool access.
• ​Administer key tools: maintain and configure HubSpot, Twilio, Aircall, Front, Stripe, etc and related integrations.​
• HubSpot support: set up automations, workflows, and reports, etc.
• ​Automate processes: build and maintain automations via Zapier, n8n, native tools, or Google Apps Script.

• 1y+ experience in a technical support, systems administration, or similar role.
• Proficiency in English at a B2 level or higher.
• Strong learning agility and the ability to quickly pick up new tools and technologies.
• Excellent communication skills, both written and verbal, to explain complex technical concepts to non-technical teams.

• Attention to detail and strong documentation skills.

Nice to Have:

• Experience with CRM administration and automation tools.
• Experience with any of the following tools is a plus: Twilio, Aircall, Front, Stripe, or Google Apps Script.