Talent & People Operations Generalist- Mexico

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. 

Channel Factory embodies a strong start-up culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. Remote work status is subject to change at any time.

Channel Factory is headquartered in the United States and has global offices across 40+ cities/countries. This position will be based in Mexico. 

Channel Factory is seeking a resourceful and people-first Talent & People Operations Generalist to own and lead HR operations for our Mexico team. Reporting into North America HR and collaborating closely with the Global  HR team, this individual will be responsible for the full HR function in Mexico — from talent acquisition and employee relations to compliance, EOR management, and regional facilitation of change management of internal policies and programs 

The ideal candidate is a self-starter who thrives in a fast-paced, collaborative environment. You bring a strong sense of ownership to your work, communicate proactively, and are comfortable navigating ambiguity. You understand that HR is both a people function and an operational one; balancing both with professionalism and care.

Key Responsibilities

HR Operations & Compliance

• Own day-to-day HR operations for Mexico, including onboarding, offboarding, contract management, and employee records maintenance
• Ensure full compliance with Mexican employment laws, labor regulations (LFT), IMSS, INFONAVIT, Prima Vacacional, Aguinaldo, and all applicable statutory requirements
• Support HR administration, payroll coordination, and mandatory contributions in collaboration with internal stakeholders and external partners
• Prepare and maintain accurate HR documentation, reports, and records within our identified file management resources
• Respond to employee inquiries related to HR policies, contracts, and benefits in a timely and professional manner

EOR Management

• Serve as the primary liaison between Channel Factory and our Employer of Record (EOR) provider, managing all EOR-related processes, documentation, and communications
• Ensure accurate and timely employee data management within our HRIS platform
• Coordinate with EOR on compliance updates, statutory changes, and employee lifecycle events

Talent Acquisition

• Spend approximately 40% of the role focused on full-cycle recruitment for Mexico-based hires, partnering closely with hiring managers to define talent needs, source and assess candidates, coordinate interviews, and manage offers through acceptance.
• Build and maintain a strong local talent pipeline aligned with Channel Factory's growth plans
• Ensure a positive and consistent candidate experience reflective of our culture and values

HR Strategy & Collaboration

• Collaborate with global HR leadership to align all regional practices with Channel Factory's global people strategy and established HR best practices
• Partner with global recruitment teams to identify, implement, and align recruitment best practices across Channel Factory, supporting the organization's strategic growth plans.
• Support the rollout of global HR programs, policies, and initiatives across the Mexico team
• Identify and escalate opportunities to improve HR workflows, processes, and the overall employee experience locally
• Coordinate and manage HR projects end-to-end, ensuring timelines, deliverables, and stakeholders remain aligned as assigned

Additional Responsibilities

• All other duties as assigned

• 4–6 years of progressive HR generalist experience, preferably in a multinational or global environment
• Demonstrated experience managing end-to-end recruitment in Mexico
• Hands-on experience working with an Employer of Record (EOR)In-depth knowledge of Mexican employment law, LFT, IMSS, INFONAVIT, and compliance requirements
• Strong written and verbal communication skills in both Spanish and English (both required).
• Exceptional attention to detail with a high standard of accuracy in all work
• Proven ability to manage multiple priorities and work cross-functionally with remote teams
• Process-oriented mindset with experience developing or improving HR workflows
• Proficiency in HRIS systems and collaboration tools (e.g., Google Workspace, Slack, or similar)
• This role may involve occasional travel for in-person collaboration, meetings, and trainings

Preferred Qualifications:

• Experience with DEEL EOR
• Experience with HiBob HRIS
• Experience with Google Workspace